Returns

Can I exchange my product?

Can I get my money back?

I want to exchange one or more products. What should I do?

1. Log into your SuperfoodShop account and select “My Orders”.
2. Select the order for which you wish to return one or more products.

• Click on the underlined order number in question.
• At the bottom of the list of orders you will see the details of the clicked order.

4. In the details to the left of the described products you will see small boxes that you can check. Check what you would like to return.
5. Under the heading “Returned Items” you indicate why you would like to return the product.
6. Click on the “Create a Return Request >” button.

The Return Request is now sent to customer service and will then be processed. In My Account in the menu "My returns" you will see the status of your return. If your Return Request is approved, the status will be changed and you will receive an email about what the next steps are.

My Return Request has been approved. What should I do?